In the event that you've ever had a hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person on the telephone than to exchange support tickets or emails. If you'd like to learn more about a specific service before you purchase it or in case something small has to be done, for instance, it is really far easier and a lot faster to get it done live. If you're able to seek the advice of representatives over the phone, it is also very likely that you are working with an actual web hosting supplier, not just a reseller. The type of support that you will get on the telephone varies between different providers - from standard issues to experienced tech support. Generally most suppliers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are handled through electronic mail and tickets.

Phone Support in Hosting

If you decide to obtain one of our Linux hosting, you'll be able to get hold of our customer support team over the phone for 14 hours every day. We will help you choose the proper package for your sites since we are aware that it's better to discuss such issues with a live person. If you already have an account, we can help you with all sales/billing questions as well as general issues, even with some tech troubles that do not need too much time or escalation to a system administrator as it will be better to open a support ticket for time-consuming problems so as to have the entire correspondence in a single place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you're able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you if you have any queries about the semi-dedicated server packages that we offer. Whether you'd like to know more about the packages, you have a billing issue or some general issue, you can call us. Despite the fact that some more complex troubles could need a support ticket so as to give time to our technical support crew to investigate, we can help you with a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have a global number where you will be able to get in touch with us.