Integrated Ticketing System in Hosting
With a hosting from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst you are browsing through your website files or updating various account settings. The ticketing system is being monitored 24x7 by our help desk support team members and the response time is maximum one hour, but it rarely takes more than twenty minutes to receive assistance. In stark contrast with certain hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request information in relation to any technical or billing problem. You can also see a selection of educative articles, which will help you solve the most common predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our client support team members, you will be able to open a support ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform like you’ll have to do with the vast majority of web hosting companies out there. Our integrated ticketing system will allow you to post a new ticket without any hassles and to look through older tickets using a clever search box. In addition, you will be able to check the applicable knowledgebase articles that our system will present you with in accordance with the category that you pick for your new ticket. You can do all the abovementioned things without signing out of your Control Panel at any moment, so if you come across any issue or have an inquiry, you can contact our support engineers and fix the problem at hand in no more than 60 minutes via one support platform.