There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you choose is a ticketing system. This is the easiest method of communication for a number of reasons. In case no help desk support team member is free at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy/paste extensive pieces of info without needing to worry about spelling errors, and if a certain issue needs more time to be solved or a number of replies must be exchanged, all the info will be in the exact same place, so either party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide info or to adhere to instructions, you’ll have to use at least two different systems and this number can rise in case you would like to administer a couple of domains. Also, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Hosting

With a hosting from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst you are browsing through your website files or updating various account settings. The ticketing system is being monitored 24x7 by our help desk support team members and the response time is maximum one hour, but it rarely takes more than twenty minutes to receive assistance. In stark contrast with certain hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request information in relation to any technical or billing problem. You can also see a selection of educative articles, which will help you solve the most common predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our client support team members, you will be able to open a support ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform like you’ll have to do with the vast majority of web hosting companies out there. Our integrated ticketing system will allow you to post a new ticket without any hassles and to look through older tickets using a clever search box. In addition, you will be able to check the applicable knowledgebase articles that our system will present you with in accordance with the category that you pick for your new ticket. You can do all the abovementioned things without signing out of your Control Panel at any moment, so if you come across any issue or have an inquiry, you can contact our support engineers and fix the problem at hand in no more than 60 minutes via one support platform.