Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Web Control Panel you’ll find a detailed Help Center section featuring heaps of help articles and commonly asked questions. They are compiled by our support team of competent technicians. Just type in your question and our intelligent system will show you the most appropriate answer.

  • Top quality support service

  • Tutorial Videos

  • For those who’d like to learn how to rectify a common problem by watching a training video, we’ve added a compilation of video tutorials to our Web Control Panel. All the tutorial video clips are brief and simple to comprehend. They offer you visual presentations of various site administration actions.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 tech support service and a 60–minute ticket response guarantee. Our practiced technical support engineers will be online 24 hours a day to attend to your enquiries and to remedy any problem that you could encounter. Just send a ticket from the Help Center and we will reply to you without any delay at all.