Customer Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be replied to in maximum 60 minutes after the ticket or email was received. If your case needs additional assistance from an admin, we will direct the support ticket or the email to the person on duty, without delay and we will leave a note to notify you that more time will be needed for reaching the optimal solution. And if you make use of our Administration Services package, any of the server management services included there will be carried out whenever you like.
A Premium Client Care Service
Should you require help with the Web Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, you can reach the tech support staff anytime through the ticketing system. Plus, should you require help administering your dedicated web hosting server, you can make use of the Administration Services package, which includes OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting services, backup hard disk drive space, etcetera.
An Intuitive Help Section
We have provided our Web Control Panel with an exhaustive knowledgebase, which features detailed explanations of its features and functionalities. Furthermore, we have shot detailed video tutorials that will further instruct you how to perform a specific task or solve a commonly experienced issue. All the instructional articles and the tutorial video clips are readily reachable from every section of the Web Control Panel through the Help and Videos buttons situated in the upper right corner.